Terms and Conditions

Last Updated: 22 April 2025

Welcome to YOHOLIFE LTD. These Terms and Conditions apply to all purchases made through our website: www.yoholife.co.

1. General Information

This website is operated by YOHOLIFE LTD, a company registered in England and Wales. Throughout the site, the terms “we,” “us” and “our” refer to YOHOLIFE LTD. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms and Conditions.

2. Eligibility and Scope

To use our website and purchase products, you must be:

At least 18 years of age
Providing accurate and lawful information

These terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

3. Products and Services

We provide plant-based wellness supplements, skincare, and lifestyle products inspired by Traditional Chinese Medicine and enhanced by modern bioscience. All products are:

Designed and bottled in the UK
Intended for personal use only (no resale or distribution without written agreement)
Described to the best of our ability based on current research and regulation

We reserve the right to limit quantities or discontinue any product.

4. Order Process and Contract Formation

By placing an order on our website:

You are offering to purchase a product subject to these Terms.
All orders are subject to availability and confirmation of the order price.
You will receive a confirmation email once your order has been accepted.

We reserve the right to cancel or refuse any order for any reason including suspected fraud, pricing errors, or violation of these terms.

5. Prices and Payment

All prices are listed in GBP (£) and include applicable VAT.

We accept the following payment methods:

Credit/debit cards
PayPal
Other secure payment methods listed at checkout

Shipping costs are calculated during checkout and are displayed clearly before payment.

6. Delivery

We currently ship to the UK and selected international destinations. Delivery times are estimates only and may vary due to external factors.

You will receive a shipping confirmation email with tracking details (if applicable) once your order is dispatched.

For international orders, customers are responsible for any import duties or customs charges incurred.

7. Cancellations and Returns

Right to Cancel:

As a UK-based consumer, you have the legal right to cancel your order within 14 days of receiving the goods without giving any reason.

To Cancel:

Please contact us at contact@yoholife.co with your order number and intention to return.

Returns:

Items must be returned unused and in original packaging.
Refunds are processed within 14 days of receiving the return.
Shipping costs are non-refundable unless the product is faulty.

8. Product Use & Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult your healthcare professional before starting any new supplement, especially if pregnant, nursing, taking medication, or under medical supervision.

YOHOLIFE LTD shall not be held liable for misuse or adverse reactions caused by improper use of products.

9. Intellectual Property

All content on our website, including text, graphics, logos, product designs, and brand assets, is the property of YOHOLIFE LTD and protected by copyright and intellectual property laws. Use or reproduction without permission is strictly prohibited.

10. Liability and Warranty

We aim to ensure all information on our website is accurate and up to date, but we make no warranties or representations regarding the content.

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or website.

11. Privacy and Data Protection

Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

12. Force Majeure

We are not liable for any failure or delay in delivery due to circumstances beyond our reasonable control, including but not limited to strikes, weather, pandemics, or disruptions to supply chains.

13. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Disputes shall be resolved exclusively in the courts of England.